AskCoach™ Privacy Policy

Effective Date: 1 January 2026
New South Wales, Australia

AskCoach™ (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you access or use our website, platform, or services (collectively, the “Service”).

By accessing or using AskCoach™, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information:
We may collect personal information that identifies you, including but not limited to:

• Name, email address, phone number, and billing information
• Business details, revenue, or operational information (for Tier 1 profit share purposes)
• Account login credentials, subscription tier, and usage data

Non-Personal Information:
We may collect information that does not identify you personally, including:

• Device type, IP address, browser type, and operating system
• Website usage data, page views, clicks, and interactions
• Cookies and similar technologies to improve website functionality and experience

How We Collect Information

We collect information:

• Directly from you when you create an account, subscribe, submit questions, or communicate with AskCoach™
• Automatically through your use of our website and platform (e.g., analytics, cookies)
• From third-party service providers we engage to facilitate payments, communications, or platform functionality

How We Use Your Information

We use your personal information to:

• Provide and manage access to AskCoach™ services
• Communicate with you regarding your account, submissions, updates, or promotions
• Assign and coordinate Growth Partners and experts to provide tailored guidance
• Administer subscription payments, profit share reporting, and invoicing
• Monitor, maintain, and improve our platform, website, and services
• Comply with legal obligations and protect our legal rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Disclosure of Information

We may share your information:

• With our Growth Partners, experts, contractors, or service providers to deliver the Service
• With payment processors, auditors, or legal advisors to administer subscriptions, profit share, or compliance
• When required by law, legal process, or regulatory authority
• To protect AskCoach™’s legal rights, property, or safety, or that of our users or third parties

We take reasonable steps to ensure third parties respect the privacy and security of your information.

Cookies and Tracking Technologies

AskCoach™ uses cookies and similar technologies to enhance website functionality, analyse usage patterns, and improve your experience.

You can choose to disable cookies in your browser, but some features of the Service may not function properly without them.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No data transmission over the internet or storage system is 100% secure. While we take precautions, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, it will be securely deleted or de-identified.

Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate or incomplete information.

To make a request, contact us using the details in Section 12. We may require verification of identity before fulfilling access or correction requests.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to direct marketing communications
• Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

International Transfers

AskCoach™ may store or process your information on servers located outside Australia.

By using the Service, you consent to the transfer of information internationally. We take reasonable steps to ensure your information receives a comparable level of protection in line with Australian privacy laws.

Third-Party Links

Our website or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

Contact Us

If you have any questions about this Privacy Policy or our handling of your personal information, please contact us:

AskCoach™
Email:[email protected]

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date updated. Continued use of the Service constitutes acceptance of the revised Privacy Policy.